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REF: Flyer ** Card use is subject to centre opening hours.

Thank you for your interest in becoming a member of Garden Smart from Pople Garden Centres Ltd. This document contains a summary of the key provisions affecting individual members. In addition, the document contains some further terms and conditions which you must agree to as a condition of membership. These terms and conditions prevail in the event of any conflict or inconsistency with any other communications, including advertising or promotional materials. English law applies to our relationship with you.

garden smart card & key fob

Definitions

Pople Garden Centres Ltd, Dunston Hall (Garden Centre), New Leaf (Plant Centre), our centres or we/us is Pople Garden Centres Ltd.

The scheme means Garden Smart Membership scheme.

Your card, membership card, Garden Smart Card is the Garden Smart card that we give to you to use.

 

Purpose of the membership scheme

Members receive points in proportion to the amount of business they conduct with us. The scheme exists to reward our members for their custom.  It returns a variable valued store-credit balance to members of Garden Smart in relation to the level of custom conducted with us. This credit is paid in the form of points, where 1 point holds a redemption value of 1 pence. The credit is applied at the end of a customer’s transaction. The value of a point awarded in all cases is variable and is dependent upon the financial performance of Pople Garden Centres Ltd.  We may make point allocations to members which are not related to the financial performance of the business.  These allocations are made at the discretion of our Senior Management.

1. Application for membership

We welcome applications from all customers. We reserve the right to refuse any application for membership.

As a member, you agree to provide personal details, including but not limited to; home address, email address and phone number. We keep these details in accordance with our Privacy Statement (http://newleafplantcentre.co.uk/privacy/). These details will be requested by us when you sign up. We will never sell your information on to anyone. From time to time, we may use the information provided to contact you regarding promotional opportunities, special offers, feedback or for marketing reasons.

You can apply to become a member in the following ways:

·       phone by calling 01246 450005

·       application form which you can pick up from one of our centres

1.1 Membership card details

As an individual member of Garden Smart you will receive a membership card and key fob to use to earn and redeem points.

 

1.2 Ownership of the card

The Garden Smart Card and key fob is issued by and remains the property of Pople Garden Centres Ltd. Your card is evidence of your membership and you will be required to produce this to receive points.

1.3 Change in personal details

If you move address please contact the membership helpline on 01246 450005 and we will update your details. You will need to tell us your full name and postcode to help us to find your record.

If you change your name please send written confirmation to Garden Smart Membership, Pople Garden Centres Ltd, Dunston Hall Garden Centre, Dunston Road, Chesterfield, S41 9RL enclosing a copy of the relevant documentation i.e. Marriage certificate, change of name deed.

 

1.4 Locations that accept the card

Your membership with us provides you with membership accounts at New Leaf Plant Centre and Dunston Hall Garden Centre. All points must be redeemed at the location in which they were earned and are non-transferrable.

 

Points Earned at Can be Redeemed at Contact
New Leaf Plant Centre New Leaf Plant Centre 01246 413311
Dunston Hall Garden Centre/ Seedlings Coffee Shop Dunston Hall Garden Centre &Seedlings Coffee Shop 01246 268468/ 01246 455607

1.5 Card Usage

The membership card must be signed on the signature strip by the member named on the account. It can only be used by and for the benefit of the member named on the account. You must not use it as a charity, trust, sole trader, partnership, company or other kind of business card.

If you would like earned points to be paid to a community group or charity, contact the membership helpline on 01246 450005. We reserve the right to refuse this request.

We do not have to accept that anyone apart from you or a named representative has any right or interest in the points you have earned (For example if you are purchasing goods or services for someone else.)

The card must not be used by anyone other than the member named on the account or a named representative.

 

1.6 Changes to the membership scheme

We can change the conditions of the membership scheme at any time without giving you notice and at our discretion.

 

2. Earning points

To earn points you must present your card to the checkout operator at the start of your transaction. If you make purchases over the telephone you must quote your full name and postcode to earn points. Some of our products and services do not earn points. All points must be redeemed at the location in which they were earned and are non-transferrable. Points are not your property and have no cash value until redeemed for qualifying products at out centres.

 

Products / Service

Number of points awarded

Products in store (Standard Account) Tier 1– 2 points for every £1 spent (7 days a week)
Products in store (Gold Card/ South Yorkshire Travel Pass Holder- Standard Account)* Tier 1 2 points for every £1 spent (Thursday- Sunday) Tier 2 10 points for every £1 spent (Monday-Wednesday)
Products in store (Premium Account)** Tier 1– 4 points for every £1 spent (7 days a week)
Products in store (Gold Card/ South Yorkshire Travel Pass Holder- Premium Account)*** Tier 1 4 points for every £1 spent (Thursday- Sunday) Tier 2 10 points for every £1 spent (Monday-Wednesday)
Includes all products, special offers, promotions, multibuys, delivery & Seedlings Coffee Shop. Gift Vouchers and HTA Vouchers are excluded. Subject to centre opening schedule.

*Tier 2 is subject to eligibility.

**Premium Account subject to eligibility. Customer must supply a valid email address to qualify for Premium Account.

***Tier 2 subject to eligibility. Premium Account subject to eligibility. Customer must supply a valid email address to qualify for Premium Account.

 

2.1 Registering points on previous purchases

If you forget or are unable to produce your membership card at the time of your purchase, you are able to claim points at a later date providing you can produce your receipt for a member of staff at the location where you made your purchase.

 

2.2 Purchases that do not award points

You will not earn points for purchases or transactions for the following purchases:

· HTA Vouchers

 

2.3 Refund or return of goods

If you purchase products from us and return them for a refund, we may remove/amend any points you have earned from your card accordingly.

If you return a product for a refund and you have already redeemed the points earned from this purchase, we may, in certain circumstances, ask you to return the value of the points you have redeemed.

 

2.4 Premium Accounts

By registering as a Premium member, you agree to receiving periodic emails from us regarding offers and promotions linking to the Garden Smart scheme.

We will never pass your information on to a third party. All data is kept in accordance with our Privacy Policy.

If you have provided a valid email address, as a Premium member, you will receive double points on transactions made during Tier 1 only, increasing your rewards from 2 points per £1 spent to 4 points per £1 spent. We reserve the right to change these terms at any time, without notice.

 

3. Redeeming points

Points credited to your account can be redeemed against the sub total of qualifying purchases at any time during our centre’s trading hours. You can only redeem points that you have credited to your account prior to the transaction you wish to redeem them on. All points must be redeemed at the location in which they were earned and are non-transferrable.

Points cannot be redeemed against payment for HTA vouchers.

4. Lost or Stolen cards

If your card is lost or stolen you must tell us immediately. You can do this by calling on 01246 450005 or by email at sean@dunstonhallgardencentre.co.uk. You will need to give your full name and address.

Generally we will replace lost or stolen cards. We reserve the right to charge for a replacement card to cover our losses. We may give the appropriate authorities any information considered important about the loss or theft of a card if it will:

·       help them

·       avoid loss

·       help get your card back

 

5. Cancelling your membership

 

5.1 How to cancel your membership

You may cancel your membership by calling 01246 450005, or by writing to us at Garden Smart Membership, Pople Garden Centres Ltd, Dunston Road, Chesterfield, S41 9RL.

 

5.2 What happens if we cancel your membership?

We value your membership; however we reserve the right to cancel your membership, (erasing all points on your account from our system) if you do not purchase goods or services from one of our centres for a period of 12 months. If we have to do this, we will contact you and give you two months notice of any intention to cancel. During this time you may provide evidence of purchases or other interaction with us (to be confirmed by us from time to time) and we will reconsider our decision to cancel.

There may be other circumstances where we believe it is inappropriate for you to remain a member. We reserve the right to cancel your membership in such circumstances, although we will always communicate the reasons why we have done this and provide you with the opportunity to discuss this with us before taking a final decision.

5.3 What happens if you die during your membership? 

When we are advised of your death, we will cancel your membership. Any points you have earned can be passed on to your next of kin.  We will tell the person who advises us of your death about this and will ask them whom to contact regarding the transfer of points.

Your personal representative will need to send us a photocopy of your death certificate to the following address: Garden Smart Membership, Pople Garden Centres Ltd, Dunston Road, Chesterfield, S41 9RL.

 

6. Data protection

6.1 Our responsibilities to you

We take our responsibilities for data seriously.

Pople Garden Centres Ltd will use your information to:

·       Inform you of:

  • Promotional opportunities
  • Member Clubs & Events
  • Special Offers that we believe may interest you

·       Provide the products and services you need

·       Improve the quality of our products and services to you

 

We will never sell your information on to anyone.

We may contact you by post, telephone and fax, email, SMS, MMS, or by other means. If you do not wish to receive this information please call 01246 450005 or tick the relevant box on the application form.

We may monitor or record telephone calls and or emails for security reasons and to improve the quality of our service to you.

If we need to, we will disclose personal information to fraud prevention and other agencies to help prevent crime or where we suspect fraud.

You have a right to receive a copy of the personal data that we hold about you. To obtain a copy of the personal information we hold on you, please write to the Garden Smart Membership, Pople Garden Centres Ltd, Dunston Road, Chesterfield, S41 9RL or call us on 01246 450005.
6.2 When can we tell someone else about your account?

We may give details of your account or your name and address to any one else if:

·       the law says we must

·       we have a public duty to do so

·       it is necessary to protect our interests; or

·       you ask us to give the details to someone else or agree we can give them to someone else

 

7. Contacting us about your membership record

We will accept instructions and queries from you by letter, email, or by telephone, providing:

·       The letter is signed by the cardholder.

·       Your email address has been registered with us. This can be done by filling in the email box on the application form.

Any information you send to us in writing or electronically will be held by us for 36 months and then will be securely destroyed.